If you were responsible for 30 employees, try, âManaged 30 employees,â and include an accomplishment. Recruit and select new personnel based on skills and experience. Incorporates improvements as necessary, Establishes processes and criteria for evaluations to be used by others, Schedules, coordinates, and plans all phases of extensive, specialized training material development (e.g., instructor led, presentation, eLearning, instructor/student guides, programs of instruction), Communicates extensive, specialized customer training needs and design requirements by partnering with other specialists (e.g., designers, developers, engineers, programmers, technical publications), May use specialized software technology to research, configure, maintain and develop new and extensive, specialized media and materials. Provide day to day direction to consultants to ensure appropriate training content is designed and developed including course outlines, course materials (presentations, work instructions, exercises, assessments, etc) and train the trainer materials, Work closely with Executive Change Agents to ensure change management, communication and training plans are implemented for assigned project(s), Partner across OCM team to provide seamless delivery to audiences that are impacted by multiple projects within the GIS Portfolio, Bachelor’s Degree required with preferred emphasis in organizational behavior/development, marketing, business; graduate degree preferred, 8+ years broad business experience including direct experience in the implementation of business change initiatives, 2+ years of ERP implementation experience in a Change Management or Organizational Readiness capacity, preferably in an SAP AFS environment, 2+ years of corporate training program development experience using multiple delivery methods (e-learning, classroom, online help, etc), Possess strong leadership skills, business acumen and ability to effectively execute against change management strategies and plans, Ability to work collaboratively across teams to drive adoption of complex changes across the organization, Demonstrated successful project and program management, Superior communication, organization and presentation skills, Solid understanding of change management, communication and training concepts and best practices, Demonstrated ability to produce results with a strong focus on details, Must be an expert on all positions within the COE to support training throughout the center, Responsible for getting new hires trained and ready to perform day to day functions on their team, Responsible for cross-training throughout the center, Will perform side by side quality audits throughout the different teams to ensure continual improvement, Responsible for spotting areas of training needs and deficiencies and coming up with a plan of action and timeline to get the center back on track, Responsible for becoming the “train the trainer” on new processes that the center acquires, Responsible for all process documentation, work instructions and Intelex system updates for current operational tasks and any newly added functions within the center, Optimizes daily execution of standardized processes through continuous supervision, direction, and training, Responsible for supervising, mentoring, and providing daily leadership, coaching, and feedback to the FORT Specialists, Identifies performance issues, recommends disciplinary actions and terminations including documenting performance and delivering progressive discipline and annual reviews under the direction, and subject to the approval of, the FORT Manager, Participates in the hiring, on-boarding, and training of new FORT Specialists Creates and maintain schedules to ensure proper coverage Oversees tasks associated with managing the Rejected Claims process, including calling external customers, Oversees the process with external and internal customers to arrange for part pick-up associated with the Parts Recovery process, Oversees the FORT in assisting Field Districts in administering Cash Over/Shorts process and Bad Check recovery initiatives, Oversees Technician reimbursements and other financial transactions associated with Tech reimbursements, Manages and coordinates various parts-related initiatives including parts research and resolution of part order transmission errors, Analyzes field issues/process issues to determine root cause of problem and takes appropriate action to correct, Performs tasks associated with special national pilots/tests for centralization consideration, Provides detailed updates to In-Home District Management, In-Home Region and National Operations teams, Continually seeks out productivity enhancements to improve personal performance and further business objectives, Performs miscellaneous duties as assigned, Ability to follow directions and solve problems, Able to handle multiple tasks in stressful situations and work in a fast-paced environment, Ability to read and utilize reports as needed, High school diploma or equivalent preferred - Four or more years experience providing operational support, Two or more years experience in a supervisor / lead capacity required, High proficiency with computers and databases, including Microsoft Office Applications (Word, Excel, PowerPoint), Mainframe systems, Library Imaging System, and Lawson Inventory system, Open to change and the ability to implement change quickly and effectively, Provides superior customer service; excellent two-way communication with both internal and external customers, Manages own performance by keeping commitments and deadlines, Contributes to team development by sharing best practices and developing personal performance, Ability to work in a high stress and fast paced environment Initiative/sense of urgency, Gathering internal knowledge and training requirements, Developing strategy for scale and logistics, Managing and tracking the delivery of training programs in multiple locations – some travel required, Managing the technical infrastructure needed to support training delivery, Doing hands-on curriculum development and training delivery, Supervising and mentoring curriculum developers and instructors as the team grows, Driving course delivery quality and building a culture of continuous improvement, 5+ years experience driving a training program within a high-growth, customer-focused global enterprise, Demonstrated success in a startup environment where you are required to think quickly, make sound decisions, and adapt to changing priorities, Strong team player with outstanding communication, organizational, and interpersonal skills, Deep knowledge of cloud infrastructure concepts and technologies, Experience working within an established technical content strategy, and adopting content quality governance, A history of fearless hands-on product use and an uncompromising customer advocate mentality, Coordinate with the O&M PM on training requirements and training development plans. Your business needs to build internal bench strength and also will be placing a succession plan in position. Manager said: â(He is) ⦠Some of us often tend to get comfortable and contented in our jobs, and also take the simple escape. When you are gainfully employed, you are even more marketable, radiate an air of self-confidence, as well as have more powerful working out power than when you are jobless, anxious and also ready to settle for a lowball deal because of financial insecurity. Produce and deliver management reporting and regular statistical reporting, Leverage the network of ''change agents'' across the BCW organisation to support the training design, build and deployment as required, Maintaining ongoing contact with the business department leaders and other key business leaders (particularly the Boeing training team), both internal and external, as required for training input, Develop a feedback loop for training pilot to ensure appropriate updates when potential issues with/feedback on training and performance support materials are identified, With training input, assist the preparation of a Transition Plan to support impacted business unit people through the Go-Live transition period, Full accountability for all role mapping & training related activities, Coach, mentor and advisor to Super Key/Users, local site and deployment team on all role mapping & training activities, Support the deployment teams in developing the local training plan that is aligned to the global change management strategy, Weekly progress reporting to wider project team and Central OCM, Ensure tollgate criteria is met for role mapping & training activities at each phase, Where applicable co-ordinate the work of site-based Junior Change Managers to deliver role mapping and training, Contribute to the evaluation of the change management toolkit for future developments, Proficiency in speaking, comprehending, reading and writing English is required / preferred, Work collaboratively with Supervisors with the goal of improving the Call Center Agent performance, Responsible for consistent Quality Monitoring of Call Center Agent, Responsible for training and nurturing new hires to provide quality service to our customers, Responsible for leading the training effort for all call center agents, Coaches Call Center Agents on improving call handling techniques and utilizing resources to improve service provided to our customers, Takes responsibilities for Call Center Agent performance and proactively works to improve each agent’s level of service, Build out and maintain Call Center Knowledge Articles(Salesforce.com) and training manual for Customer Service, Strives for continual improvement of the Call Center, Strong commitment working safely and helping to create a world class customer service environment, Superb leadership and interpersonal skills, A knack for effective time management, organization and prioritizing, Two to five years customer service – contact center preferred, Strong decision making, change management and negotiation skills, Ability to work well and quickly under pressure and able to quickly prioritize work load, Designs, tests and implements training materials for secure operating systems, networks, and database products, Leads and develops training for the full range of security issues including architectures, firewalls, electronic data traffic, and networks, Leads and develops training for encryption technology, penetration and vulnerability analysis of various security technologies, and the use of security tools, Provides technical expertise and guidance to more junior team members, Some weekend work is required to support training classes conducted Friday through Sunday, Strong leadership skills and experience handling difficult teams, Demonstrated ability to develop technical training materials, Experience managing people and leading technical teams, Bachelor’s degree in related field or equivalent; advanced degree preferred, Minimum of 10 plus years work related experience, Army Basic Instructor Course Certification or equivalent from another service, Microsoft Certified Professional, Red Hat Linux or other OS certification desired, Administer the Global Core Curriculum for all CCC-Cavite Global Operation resources, from monitoring progression, tracking completion and pending, facilitating online assessment and endorsing successful candidates for certification, Program manage all training requirements for new joiners as part of end-to-end enablement program, and administer training needs for tenured associates as part of continuous improvement and intervention process to knowledge and skills gaps, Actively participate on People Agenda and team activities that promote employee engagements, Perform hands-on process specific training initiatives as required by Leadership, Perform ASLAN training and certification to all incoming resources, including soft skills and communication/voice training, Report training progress of new joiners on a daily to regular basis, Coordinate training schedule, assign responsible trainers, work on rooms and necessary logistics to perform training, Formulate actions plans to address any training deficiencies as result of Operations reviews, NSS reviews, voice of customers, QA forums, and leadership meetings, Own over-all people development initiative in CCC-Cavite, in collaboration with Operation and Support Leaders. Responsible for training new wait staff and for establishing work schedules Seat guests and manage overall flow of customer traffic Served food, drinks, and accommodated guestsâ needs in a (friendly, courteous) and (timely, efficient) manner back belt, safety glasses), where applicable, Ability to work in non-air conditioned environment, where applicable, Ability to work variable and flexible hours including overtime, Demonstrate expert-level knowledge in planning, directing, and managing a training program, Ability to influence, negotiate and think critically, Ability to work independently with minimal supervision, Solid Communication skills -verbal, written and persuasive, Managing a team of training professionals in support of delivery and performance support needs, Manage resource capability through staffing, succession planning, performance management, coaching development, and other HR processes, Make recommendations to improve training’s effectiveness, Drive institutionalized delivery and performance support interventions that deliver specific, measureable performance improvement results, Make strategic linkages between functions to leverage business processes, Identify issues/concerns about proposed strategies and propose appropriate solutions to resolve issues, Understand the operational MIS, accesses the MIS, effectively use MIS to diagnose performance deficiencies and exercise interventions to improve performance, Network, within site and across sites, with colleagues to research issues and guide the development of training plans and resource allocation, Allocate performance support and training resources across the business in support of capacity plans and training related initiatives, Provide and/or enter feedback regarding the design and development regarding new hire or change curricula, Deliver training as needed to exempt and non-exempt learners, Own self-development and stay current with professional and industry best practices, market factors, business models, and issues, Oversee development of curriculum and produce non-classroom communication and training materials, Must be able to work a flexible schedule and travel will be required, Bachelor’s degree and knowledge of financial services industry preferred. 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